Loyalty Terms & Conditions

Introduction

Welcome to the Mum & You rewards program, owned and operated by Q River Limited, trading as “Mum & You ”. We are a company registered in England and Wales (company number 10312738) and our address for correspondence is unit 1&2 Heritage Walk, Kew Bridge Road, Brentford TW8 0EF GB. Registered Office Address – C/O Simons Muirhead & Burton, Llp, 89-91 Newman Street, London, United Kingdom W1T 3EY

By becoming a member of the Mum & You rewards program, you will be able to earn points which qualify you to different tiers of voucher redemption. In order to qualify to receive points you must be a logged in member at the time of transaction.

You will be able to access your purchase history in you Members Points History which can be found in ‘My Account’ which is accessible on www.mumandyou.com.

You can find information regarding how Mum & You processes your personal data in the privacy policy here

Membership

The membership is limited to individuals with a current and valid email address, acting in a personal capacity, and not as the representative of a company.

Your membership is personal and non-transferable. We apply a limit of one membership per person and per registered email address.

Companies, groups, associations or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit making.

It is your responsibility, and a condition of your membership, to keep your email address and contact details up to date.

You are responsible for all activity that are conducted through your Membership account, including keeping your login details, such as e-mail address and password, secure and private. We advise using a unique password that has not been used on any other account. If your password or account is compromised, we advise you change it quickly or reach out to Customer Services for further assistance.

The Mum & You rewards program

You can only earn points by shopping as a logged in member. Please note that you will not earn points on the purchase of gift cards.

You won’t be able to earn points if purchasing through our guest checkout.

Points are credited to your account once the item has been marked as shipped.

If you return or refund any items, the points you gained for these items will de deducted from your total to reflect your refund.

You can only achieve points when logged into your own Mum & You account.

Your vouchers are valid for one year from the date your points reach your account. Loyalty points expire after one year.

Points & Vouchers

When you have earned 50 points, a voucher of £2 can be generated which can be viewed in the My Account section of the website. You can use the voucher online only at mumandyou.com

Should you choose to accrue further points, vouchers will be made available to you in the following tiers, 75 points £3.50 and 100 points £6.

Vouchers cannot be exchanged for cash or used for purchases with a total value that is lower than the value of the voucher. The sum total of the purchase, after the voucher is applied, must exceed £1.

Each voucher is only redeemable once.

Vouchers cannot be used to purchase Mum & You Gift Cards, or be applied to past purchases or sale items where we clearly stipulate non-use.

Changes to the Mum & You rewards program

You may cancel your membership at any time through the My Account section of the website www.mumandyou.com or by contacting Customer Service (link to zendesk contact us here) Please note that by cancelling your membership you will only be able to use the guest check-out option when shopping online.

If you cancel your membership any points which remain in ‘My Account’ will be forfeited.

Mum & You may, at its sole discretion, terminate, alter, limit, suspend or modify the Membership Rewards Program, and/or the Terms and Conditions at any time. Any change will take effect 14 days from the date on which you have been informed of this through the My Account section, on mumandyou.com, via email or a combination thereof. If you do not accept the changes you have the right to cancel your membership.

Mum & You reserves the right to make minor changes to the Mum & You rewards program and its Terms and Conditions without providing you with prior notification, providing that these changes do not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on mumandyou.com

We reserve the right to restrict your access to the Mum & You rewards program at any time without notice and at our sole discretion for whatever reason. Reasons for restriction may include, but are not limited to, the following: (1) Frequent and/or high rates of returns deemed unusual; (2) Behaviour(s) demonstrating the intention to resell and/or make a profit through the purchasing of our products; or (3) Suspected multiple accounts and/or the registration of a new account by a previously suspended user. We also reserve the right to cancel orders placed via your membership account for the same reasons, and to cancel orders placed in guest check-out with the same billing address, shipping address or method of payment. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service.

Contact us

If you have any questions regarding the Mum & You rewards program you may contact our customer services team.