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Rewards

Your rewards pot

My Rewards

We love that you’ve chosen to shop with Mum & You, and we want to give you a little something in return for being a loyal customer. As a Mum & You Rewards member you earn real money, not points, every time you shop with us. Plus there’s a chance to earn even more with our missions.

Join

Create an account to become a member and get £2

Earn

Get 5p for every £1 you spend with us and complete missions to earn more

Redeem

Spend your money pot at checkout

  • Create an account to become a member and start earning cash in your pot every time you shop. If you already have an account with us, you are already a member!
  • Earn 5p for every £1 you spend with us. You need to be logged into your account to earn your reward money. It’s automatically added to your pot with every purchase you make. You can find out how much is in your pot by logging in and viewing your dashboard on this rewards page or in your account.
  • Once you have a minimum of £2 in your pot you can spend it or leave your pot to build up! Simply add your order to your basket, go to checkout and select how much you want to spend from your pot. Maximum you can spend from your pot during one order is £40 and up to 50% of your basket total. For example, if your basket is £50, you can use maximum £25 of member rewards in one transaction. You can spend to the nearest £1 rounded down. For example if you have £7.55 in your pot, you can spend £7. Money expires 180 days from when it was earnt.
Place an order

Earn 5p for every
£1 spent

As well as earning 5p for every £1 you spend while you shop, you can also complete the missions above to earn extra money. We’ll be adding more ways to complete missions soon so look out for them when you’re logged in and shopping around the site. We’ll also let you know by email when new missions are available, so make sure you are signed up to our email newsletter to keep up to date!

How to redeem

When you are ready to spend some of your rewards pot, shop as normal and then select how much you want to spend from your pot at checkout. You need a minimum of £2 in your pot to spend it and you can spend a maximum of £40 from your pot in one order and up to 50% of your basket total. For example, if your basket is £50, you can use maximum £25 of member rewards in one transaction. You can spend to the nearest £1 rounded down. For example if you have £5.25 you can spend £5. If you have £8.70, you can spend £8.

You don’t need to spend it all at once and can leave it to build, however money expires 180 days from when it was earnt.

Subscription customers

You can use your pot against your next subscription box. Log into your account, go to ‘my subscriptions’ and ‘add extra products’. Scroll to the bottom and you will see a summary of your rewards pot and the option to spend your pot against your next subscription box.

Frequently Asked Questions

  • What is Members rewards? We love that you’ve chosen Mum & You, and we want to give you a little something in return for being a loyal customer. When you create an account with us you become a Mum & You member and can earn money as a reward everytime you are logged in and shop with us, which you can spend on future purchases.
  • How do I join? Simply create an account with Mum & You to become a member. You will also be able to select your marketing preferences here too so you can receive emails to hear the latest news and offers from the M&Y mums.
  • How do I earn reward money? Create an account with Mum & You to become a member. Then whenever you shop with us, make sure you are logged in to earn reward money.
    You can earn 5p for every £1 spent.
    They reward money you have earnt will go into your rewards pot, which you can see at the top of the mumandyou.com website whenever you are logged in.
    You can also earn extra reward money by completing missions. You can see current missions on the Member Rewards page and if you are signed up to email marketing we will email you new missions to complete. Each mission will earn you a different reward amount and you don’t need to take part if you don’t want to.
  • How do I see how much reward money I have? When you are logged in, you will see your rewards pot and current balance at the top of any page at mumandyou.com. Or log into your account and navigate to Member Rewards to see your rewards pot, a history and money due to expire.
  • How do I spend my rewards money? After you have added your products to your basket and are ready to place your order, go to check out and you will see your current rewards balance and have the option to say how much of your rewards you wish to spend. You need at least £2 in your pot in order to spend from it and the maximum you can spend from your pot during one order is £40. You can only spend in pounds rounded down. For example, if you have £7.60 in your pot, you can spend up to £7. You can wait and leave your pot to build up, but bear in mind rewards money expires 180 days after you earnt it.
  • Is there a minimum and maximum of what I can spend? You need at least £2 in your pot in order to spend from it and the maximum you can spend from your pot during one order is £40 and up to 50% of your basket total. For example, if your basket is £50, you can use maximum £25 of member rewards in one transaction.
  • I am a subscription customer, how can I use my pot against my next box? Log into your account, go to ‘my subscriptions’ and ‘add extra products’. Scroll to the bottom and you will see a summary of your rewards pot and the option to spend your pot against your next subscription box.
  • I have old coupon vouchers to use, how do I spend them? Everyone who had old coupon voucher codes to use were sent an email with their codes. They will expire 180 days from 26th September 2023. Shop as normal, copy the code from the email, and enter it at checkout in the ‘apply discount/coupon code’ box.
    If you are a subscription customer with old coupons and wish to spend them on your next subscription box, you need to log into your account, go to ‘my subscriptions’ and ‘add extra products’. Scroll to the bottom and you will see the option to add your coupon code.
    If you think you have unused coupon codes and can’t find your email, please first check junk inbox and then email support@mumandyou.com
  • I already have a Mum & You account, how do I become a member? If you already have an account with us, you are already a member! If you had valid points or vouchers on the old Members scheme we have converted these into pounds in September 2023, which you can see in your rewards pot when you are logged in. These will expire 180 days later if not spent.
  • I have just joined and already have reward money in my pot, why? For a limited time, all new members will automatically get £2 in their rewards pot when they join.
  • How can I earn more? The more you spend, the more money you will! You can also earn extra reward money by completing missions. You can see current missions on the Member Rewards page and if you are signed up to email marketing we will email you new missions to complete. Each mission will earn you a different reward amount and you don’t need to take part if you don’t want to.
  • When does reward money expire. Your reward money expires 180 days from when you earnt it. You can see a history of what you earnt and when it will expire in your Accounts and Member Rewards.
  • My pot has less money in it than last time I checked, why? Either you have used some of your rewards money in a transaction. Or some/ all of the money you earnt is over 180 days old and has expired. You can see a history of what you earnt and when it will expire in your Accounts and Member Rewards.
  • Will I lose reward money if I make a return Any money earnt on a transaction that is returned and refunded will be deducted from your rewards pot.
  • Can I earn rewards money if I checkout as guest? No, you must be logged into your account in order to earn rewards money.
  • How do I deactivate my members account? Please contact our support@mumandyou.com team.

Terms & Conditions

Introduction

Welcome to the Mum & You rewards program, owned and operated by Q River Limited, trading as “Mum & You ”. We are a company registered in England and Wales (company number 10312738) and our address for correspondence is 138, Westlink House | 981 Great West Road Brentford | TW8 9DN. Registered Office Address – C/O Simons Muirhead & Burton, Llp, 89-91 Newman Street, London, United Kingdom W1T 3EY

By becoming a member of the Mum & You rewards program, you will be able to earn money in your rewards pot every time you shop. In order to qualify to earn money you must be a logged into your account at the time of transaction.

You will be able to access your purchase history in you Members Rewards History which can be found in ‘My Account’ which is accessible on www.mumandyou.com.

You can find information regarding how Mum & You processes your personal data in the privacy policy here

Membership

By creating an account with Mum & You, you become a member. The membership is limited to individuals with a current and valid email address, acting in a personal capacity, and not as the representative of a company.

Your membership is personal and non-transferable. We apply a limit of one membership per person and per registered email address.

Companies, groups, associations or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit making.

It is your responsibility, and a condition of your membership, to keep your email address and contact details up to date.

You are responsible for all activity that are conducted through your Membership account, including keeping your login details, such as e-mail address and password, secure and private. We advise using a unique password that has not been used on any other account. If your password or account is compromised, we advise you change it quickly or reach out to Customer Services at support@mumandyou.com for further assistance.

The Mum & You rewards program

You can only earn money in your pot by shopping as a logged in member. Please note that you will not earn money on the purchase of gift cards.

You won’t be able to earn money if purchasing through our guest checkout.

Money is credited to your account once the item has been marked as shipped.

If you return or refund any items, the money you gained for these items will be deducted from your total to reflect your refund.

The money earnt expires 180 days after you have earnt it.

How to earn rewards money

You will earn 5p for every £1 you spend.

Your rewards money earnt will go into your rewards pot, which you can see at the top of mumandyou.com when logged into your account, or by navigating to the account section.

When you have at least £2 in your rewards pot you can spend the money against future transactions on mumandyou.com at checkout and you can spend a maximum of £40 from your pot in one transaction and up to 50% of your basket total. For example, if your basket is £50, you can use maximum £25 of member rewards in one transaction. You can only spend whole pounds rounded down. For example, if you have £7.60 in your pot, you can spend £7. You can select how much you want to spend from your pot and can leave the pot to build.

Money earnt will expire 180 days after you earnt it. You can see a running history of money earnt and what is due to expire in you members rewards dashboard on the members rewards page within your account, or by clicking your money pot at the top of mumandyou.com when you are logged in.

You can earn more money in your pot by completing missions. Missions will be on the members reward page or will be sent by email if you are signed up to our email newsletter. Examples of missions include following us on social media or leaving us a product review.

If you are a subscription box customer, you will earn rewards money against each re-run of your subscription. You can spend money earned from your pot against your next subscription box by logging into your account, navigating to ‘my subscriptions’ and ‘add products’ tab.

Rewards money earnt cannot be withdrawn as cashed and can only be used against future transactions at mumandyou.com.

Reward money cannot be transferred to another account.

Reward money cannot be used to purchase Mum & You Gift Cards, and you will not earn rewards money when buying Mum & You Gift Cards.

Changes to the Mum & You rewards program

You may cancel your membership at any time through the My Account section of the website www.mumandyou.com or by contacting Customer Service. Please note that by cancelling your membership you will only be able to use the guest check-out option when shopping online.

If you cancel your membership any money which remains in ‘My Account’ will be forfeited.

Mum & You may, at its sole discretion, terminate, alter, limit, suspend or modify the Membership Rewards Program, and/or the Terms and Conditions at any time. We will inform you of any changes in the My Account section, on mumandyou.com, via email or a combination thereof. If you do not accept the changes you have the right to cancel your membership.

Mum & You reserves the right to make minor changes to the Mum & You rewards program and its Terms and Conditions without providing you with prior notification, providing that these changes do not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on mumandyou.com

We reserve the right to restrict your access to the Mum & You rewards program at any time without notice and at our sole discretion for whatever reason. Reasons for restriction may include, but are not limited to, the following: (1) Frequent and/or high rates of returns deemed unusual; (2) Behaviour(s) demonstrating the intention to resell and/or make a profit through the purchasing of our products; or (3) Suspected multiple accounts and/or the registration of a new account by a previously suspended user. We also reserve the right to cancel orders placed via your membership account for the same reasons, and to cancel orders placed in guest check-out with the same billing address, shipping address or method of payment. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service.

Contact us

If you have any questions regarding the Mum & You rewards program you may contact our customer services team at support@mumandyou.com.