Help Center

Yes! We are really proud to have moved our wipes packaging into a 100% recyclable material, which can be recycled with carrier bags at larger stores, such as supermarkets. At this moment in time, there are very few local authorities who accept carrier bags & plastic film at the kerbside. We are really hopeful that this solution will come with time, but it’s worth checking with your local authority to see if they will accept it.

Your wipes will remain good as new and safe for little skin for up to six months after opening.

We were more than a little excited when our testing proved you don’t need to compromise on quality to produce biodegradable wipes. So that’s exactly why we’ve made a wipe that is strong enough to tackle the nastiest nappy or stickiest face and still break down after use.
Do not flush. Dispose with household waste.
Mum & You Bamboo wipes will biodegrade in soil according to certification test report 721659570 (27.04.21)

Mum & You 100% Bamboo baby wipes are plant based, plastic free and 100% biodegradable. They are the softest, strongest, most sustainable wipe our team of mums have ever made. That's because they're made from bamboo. Bamboo fibres are spun super soft and are naturally stronger than steel! Bamboo is also fast-growing and so naturally highly renewable. It thrives without the need for pesticides and harmful chemicals, making it an ideal sustainable material for baby wipes.

Our wipes are 99.4% water and are suitable for use from birth as they are as gentle as cotton wool and water. Not just for nappy changes, but mild enough for hand & face clean ups too. They have gone through rigorous testing and are checked and approved by dermatologists.

As long as you let us know within 24 hours of your next order we can amend all of this for you, just contact the support team and we can update this for you straight away.

We try our best to respond to all enquiries within 48 working hours.

Our team is available Monday to Friday 8am to 2pm.

You can email us at support@mumandyou.com, or contact us on social media and we’ll get in touch as soon as we can.

Sorry we haven’t been able to answer your question here, please feel free to contact our support team.

You can call them on 0161 696 1661.

You can email them at support@mumandyou.com

Our team is available Monday to Friday 8am to 4:30pm, with some out of hours assistance available.

Minimum spend after any discounts have been applied is £40 to qualify for free shipping (excludes subscriptions and prepay).  Orders under £40 will be charged shipping.

We will send you an email confirmation with your tracking information and our courier will drop you a text or email with a delivery slot on the day of your delivery.

You can make your payment to us via any of the following methods;

• PayPal
• Most credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club.

We deliver to all UK postcodes (excluding NI, CI and IOM).

Yes – you will receive information confirming your purchase and all tracking information will be sent to you.

Orders are delivered via courier, so you don’t need to wait in for it.

Shipping is free on all registered users with cart value of over £35.

£4.49 Standard delivery: 2-3 working days on orders placed before noon.

£5.49 Express delivery: 1 working day on orders placed before noon.

Orders placed on weekends, after 17th December, over the Christmas period and over bank holidays may be experience longer delivery times than normal.

You can add extra items to your subscription. Please login to the website and go to My Account>My Subscriptions>View/edit and scroll down to the Add Products section. [We are unable to amend orders that have already processed, sorry.]

Mum & You believe that beauty and household products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.

All of our own brand cosmetic products and household and cleaning products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products.

We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit

www.crueltyfreeinternational.org.

All of our products are cruelty free and none are tested on animals. We’re happy to share that these M&Y products are registered by the Vegan Society:

Biodegradable baby wipes

We love that you’ve chosen Mum & You, and we want to give you a little something in return for being a loyal customer. When you create an account with us you become a Mum & You member and can earn money as a reward everytime you are logged in and shop with us, which you can spend on future purchases.

Simply create an account with Mum & You to become a member. You will also be able to select your marketing preferences here too so you can receive emails to hear the latest news and offers from the M&Y mums.

Create an account with Mum & You to become a member. Then whenever you shop with us, make sure you are logged in to earn reward money.

You can earn 5p for every £1 spent.

They reward money you have earnt will go into your rewards pot, which you can see at the top of the mumandyou.com website whenever you are logged in.

You can also earn extra reward money by completing missions. You can see current missions on the Member Rewards page and if you are signed up to email marketing we will email you new missions to complete. Each mission will earn you a different reward amount and you don’t need to take part if you don’t want to.

When you are logged in, you will see your rewards pot and current balance at the top of any page at mumandyou.com. Or log into your account and navigate to Member Rewards to see your rewards pot, a history and money due to expire.

After you have added your products to your basket and are ready to place your order, go to check out and you will see your current rewards balance and have the option to say how much of your rewards you wish to spend. You need at least £2 in your pot in order to spend from it and the maximum you can spend from your pot during one order is £40. You can only spend in pounds rounded down. For example, if you have £7.60 in your pot, you can spend up to £7. You can wait and leave your pot to build up, but bear in mind rewards money expires 180 days after you earnt it.

You need at least £2 in your pot in order to spend from it and the maximum you can spend from your pot during one order is £40 and up to 50% of your basket total. For example, if your basket is £50, you can use maximum £25 of member rewards in one transaction.

Log into your account, go to ‘my subscriptions’ and ‘add extra products’. Scroll to the bottom and you will see a summary of your rewards pot and the option to spend your pot against your next subscription box.

Everyone who had old coupon voucher codes to use were sent an email with their codes. They will expire 180 days from 26th September 2023. Shop as normal, copy the code from the email, and enter it at checkout in the ‘apply discount/coupon code’ box.

If you are a subscription customer with old coupons and wish to spend them on your next subscription box, you need to log into your account, go to ‘my subscriptions’ and ‘add extra products’. Scroll to the bottom and you will see the option to add your coupon code.

If you think you have unused coupon codes and can’t find your email, please first check junk inbox and then email support@mumandyou.com

If you already have an account with us, you are already a member! If you had valid points or vouchers on the old Members scheme we have converted these into pounds in September 2023, which you can see in your rewards pot when you are logged in. These will expire 180 days later if not spent.

For a limited time, all new members will automatically get £2 in their rewards pot when they join.

The more you spend, the more money you will! You can also earn extra reward money by completing missions. You can see current missions on the Member Rewards page and if you are signed up to email marketing we will email you new missions to complete. Each mission will earn you a different reward amount and you don’t need to take part if you don’t want to.

Your reward money expires 180 days from when you earnt it. You can see a history of what you earnt and when it will expire in your Accounts and Member Rewards.

Either you have used some of your rewards money in a transaction. Or some/ all of the money you earnt is over 180 days old and has expired. You can see a history of what you earnt and when it will expire in your Accounts and Member Rewards.

Any money earnt on a transaction that is returned and refunded will be deducted from your rewards pot.

No, you must be logged into your account in order to earn rewards money.

Please contact our support@mumandyou.com team.

The core of our nappies is 100% biodegradable, and we’re working with our developers to improve other aspects of our nappies too. We don’t use glue in the nappies and they contain no harsh chemicals, perfume or lotion, making them hypoallergenic and better for the environment.

We are one of the only brands currently using a renewable sugarcane material for our packaging. We also use less packaging than other brands to keep our demand on the planet’s resources as low as possible.

At Mum & You we’re on a journey not only to have a positive impact on lives of babies, but also to continuously improve the sustainability of our products.

Our nappies come in different weight ranges.  Please use the below sizing chart to help you

Nappy SizeWeightNappies per packnappies per subscription23-6kg4417634-9kg4216848-14kg38152511-25kg36144

With a biodegradable core and no added chemicals, our eco-nappies are super soft and comfortable to wear. They’re made using chlorine-free wood pulp from certified sustainable forestry, and our packaging is made using renewable sugarcane.

We’re committed to looking after today’s planet for tomorrow’s generation, and this means using renewable raw materials and cutting down on plastic everywhere we can.

Our nappies feature new Smart-Tube technology which distributes wetness evenly throughout the nappy, improving how it fits and protecting against leakages. Our nappies now feature a new wetness indicator, and are soft and flexible for added comfort. They’re free from perfumes and lotions, making them suitable for newborn and the most sensitive skin. Their super absorbent core locks moisture away from your baby’s skin and guards against leaks for up to 12 hours

Our nappychat nappies have been designed to be leak-free and dry for up to 12 hours. They have been developed in collaboration with literacy experts and illustrated with a tribe of fun characters to help you tell stories and bond with your baby. Please see our website for full details.

Mums and experts agree that talking to your baby from birth does all sorts of wonderful things. It’s a great way to bond with your baby and introduce them to a love of stories. Mum & You consulted development experts like Dr Jessica Horst, Director of the Word Lab at Sussex University to help us develop Nappychat.

Our nappychat nappies are illustrated with a playful tribe of characters to inspire stories and rhymes. Whether you choose our Silver the moon and her friends in the sky, or Jiffy and his four-legged tribe, they’ll make nappy changes a fun activity your little one comes to love. You can find out more here: https://mumandyou.com/nappychat.

Meet the Nappychat characters!

BAGGY the elephant – loves to eat his favourite treat: bananas!

YIP the dog – likes to play and have fun whenever possible

RAY the sun – will tickle your faces with her warm rays

HUFF & PUFF the McCloud twins and chief trouble makers!

IZZY the star – every night a bright shiny adventure awaits!

SILVER the moon – happiest dashing across the night sky