Welcome to the Mum & You rewards program, owned and operated by Q River Limited, trading as “Mum & You ”. We are a company registered in England and Wales (company number 10312738) and our address for correspondence is 138, Westlink House | 981 Great West Road Brentford | TW8 9DN. Registered Office Address – C/O Simons Muirhead & Burton, Llp, 89-91 Newman Street, London, United Kingdom W1T 3EY
By becoming a member of the Mum & You rewards program, you will be able to earn money in your rewards pot every time you shop. In order to qualify to earn money you must be a logged into your account at the time of transaction.
You will be able to access your purchase history in you Members Rewards History which can be found in ‘My Account’ which is accessible on www.mumandyou.com.
By creating an account with Mum & You, you become a member. The membership is limited to individuals with a current and valid email address, acting in a personal capacity, and not as the representative of a company.
Your membership is personal and non-transferable. We apply a limit of one membership per person and per registered email address.
Companies, groups, associations or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit making.
It is your responsibility, and a condition of your membership, to keep your email address and contact details up to date.
You are responsible for all activity that are conducted through your Membership account, including keeping your login details, such as e-mail address and password, secure and private. We advise using a unique password that has not been used on any other account. If your password or account is compromised, we advise you change it quickly or reach out to Customer Services at firstname.lastname@example.org for further assistance.
The Mum & You rewards program
You can only earn money in your pot by shopping as a logged in member. Please note that you will not earn money on the purchase of gift cards.
You won’t be able to earn money if purchasing through our guest checkout.
Money is credited to your account once the item has been marked as shipped.
If you return or refund any items, the money you gained for these items will be deducted from your total to reflect your refund.
The money earnt expires 180 days after you have earnt it.
How to earn rewards money
You will earn 5p for every £1 you spend.
Your rewards money earnt will go into your rewards pot, which you can see at the top of mumandyou.com when logged into your account, or by navigating to the account section.
When you have at least £2 in your rewards pot you can spend the money against future transactions on mumandyou.com at checkout and you can spend a maximum of £40 from your pot in one transaction. You can only spend whole pounds rounded down. For example, if you have £7.60 in your pot, you can spend £7. You can select how much you want to spend from your pot and can leave the pot to build.
Money earnt will expire 180 days after you earnt it. You can see a running history of money earnt and what is due to expire in you members rewards dashboard on the members rewards page within your account, or by clicking your money pot at the top of mumandyou.com when you are logged in.
You can earn more money in your pot by completing missions. Missions will be on the members reward page or will be sent by email if you are signed up to our email newsletter. Examples of missions include following us on social media or leaving us a product review.
If you are a subscription box customer, you will earn rewards money against each re-run of your subscription. You can spend money earned from your pot against your next subscription box by logging into your account, navigating to ‘my subscriptions’ and ‘add products’ tab.
Rewards money earnt cannot be withdrawn as cashed and can only be used against future transactions at mumandyou.com.
Reward money cannot be transferred to another account.
Reward money cannot be used to purchase Mum & You Gift Cards, and you will not earn rewards money when buying Mum & You Gift Cards.
Changes to the Mum & You rewards program
You may cancel your membership at any time through the My Account section of the website www.mumandyou.com or by contacting Customer Service. Please note that by cancelling your membership you will only be able to use the guest check-out option when shopping online.
If you cancel your membership any money which remains in ‘My Account’ will be forfeited.
Mum & You may, at its sole discretion, terminate, alter, limit, suspend or modify the Membership Rewards Program, and/or the Terms and Conditions at any time. We will inform you of any changes in the My Account section, on mumandyou.com, via email or a combination thereof. If you do not accept the changes you have the right to cancel your membership.
Mum & You reserves the right to make minor changes to the Mum & You rewards program and its Terms and Conditions without providing you with prior notification, providing that these changes do not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on mumandyou.com
We reserve the right to restrict your access to the Mum & You rewards program at any time without notice and at our sole discretion for whatever reason. Reasons for restriction may include, but are not limited to, the following: (1) Frequent and/or high rates of returns deemed unusual; (2) Behaviour(s) demonstrating the intention to resell and/or make a profit through the purchasing of our products; or (3) Suspected multiple accounts and/or the registration of a new account by a previously suspended user. We also reserve the right to cancel orders placed via your membership account for the same reasons, and to cancel orders placed in guest check-out with the same billing address, shipping address or method of payment. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service.
If you have any questions regarding the Mum & You rewards program you may contact our customer services team at email@example.com.