Privacy Policy

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

The website www.mumandyou.com ("the Website") is owned and operated by Q River Ltd. trading as “Q River”. References to "we", "us", or "our" are references to Q River. We are a company registered in England and Wales (company number 10312738) and our address for correspondence is given at the end of our Terms and Conditions.

This Privacy Policy together with our Terms and Conditions and Cookie Policy govern your use of the Website and our services. Please read them carefully as they affect your rights and liabilities under the law. By using the Website you agree to be bound by our Terms and Conditions and Cookie Policy. If you do not agree to this Privacy Policy and/or our Terms and Conditions and/or Cookie Policy, please do not register for or use the Website.

Amendments to Privacy Policy

We reserve the right, from time to time, with or without notice to you, to change our Privacy Policy at our sole discretion. Our Privacy Policy is applicable to your access to and use of this Website will be the version that is current and displayed on the Website as at each date you access the Website. Your use of the Website after changes are made means that you agree to be bound by such changes. If you do not wish to accept the new Privacy Policy you should not continue to use the Website or any of the services provided on it.

What we collect and store

We may collect and store information from the following sources:

Information you give us.

We require you to register to use our services. When you do, we’ll ask for personal information, like your name, age or contact details.

Information we get from your use of our services.

We collect information about the services that you use and how you use them, for example when you subscribe to one of our services, read a blog post or view and interact with our ads and content.

Information we get generate from our services.

We store information that we generate from our analysis of the data you and other users of our services have provided and in connection with your use of our services, such as products you have bought or services you have subscribed for.

Cookies

The Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Marketing

You will receive marketing communications from us if you have requested information from us or purchased products or services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have expressly consented to receiving that marketing be email and/or sms text messaging. You can ask us to stop sending you marketing messages at any time by following the unsubscribe link on the message or contacting support@mumandyou.com. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, warranty registration, product or service experience or other transactions (which we will continue to process in order to perform a contract with you or as a result of our regulatory or legal obligations).

Internal record keeping.

We may use the information to improve our products and services, including analyses of data we have collected or stored.

We may periodically send emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Logs and other data are used to troubleshoot the services; detect and protect against error, fraud or other criminal activity.

What Data May be Shared With Third Parties?

We don’t sell any data that could identify you, we only share data when it is necessary to provide our services, when the data is de-identified and aggregated, or when you direct us to share it.

Data That Could Identify You

Personally Identifiable Information (“Personal Data”) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share Personal Data under the following circumstances:

1. With companies that are contractually engaged in providing us with services like order fulfilment, email management and credit card processing. These companies are obligated by contract to safeguard any Personal Data they receive from us.
2. If we believe, after due consideration, that doing so is reasonably necessary to comply with a law, regulation, or valid legal process. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by a court order from doing so or where the request or legal process is directly related to a regulatory investigation. In the latter case, we will ensure user information we disclosed is treated as confidential.
3. If it is necessary in connection with the sale, merger, bankruptcy, sale of assets or reorganisation of our company, your Personal Data can be sold or transferred as part of that transaction as permitted by law. The promises in this Privacy Policy will apply to your data as transferred to the new entity.

Data That Does Not Identify You (De- identified Data)

We may share or sell aggregated, de-identified data that does not identify you for research or in services provided under our corporate registrations. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back to you.

Data that You Direct Us to Share

You can direct us to share data with other parties. For example, you might send status updates to your Facebook or Twitter account. Once you direct us to share your data with a third party, that data is governed by the third-party’s privacy policy.

You can revoke your consent to share with the third party at any time in your user account settings.

Other ways you may share your data

Community Posts

To post to our community message boards, you’ll be asked to create a community username that’s separate from your Mum&You username. This community username will be posted next to any comments you publish on community message boards.

Contests and Giveaways

We may offer opportunities to participate in contests, giveaways and other promotions. Any data you submit in connection with these activities will be treated in accordance with this Privacy Policy, unless the rules for these offers note otherwise.

Surveys

We may also ask you to participate in surveys that help us understand your use of our products and services. Any data you provide to us in these surveys will only be used in relation to that survey and as stated in this Privacy Policy.

Controlling your personal information

We may use your Personal Data to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Customer Support at Mum and You.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at Customer Support as soon as possible at the below address. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Credit card privacy

Your payment card details together with your payment details when you registered the payment card may be held on our system. We do our utmost to ensure the security of these details. We store your payment information when you register with us to enable automatic payment for regular orders. Your payment card details are encrypted, stored and processed by a fully PCI compliant third party provider.

Contacting us

Please contact us at: support@mumandyou.com or write to us at: 138, Westlink House | 981 Great West Road Brentford, TW8 9DN
Registered Office Address - C/O Simons Muirhead & Burton, Llp, 89-91 Newman Street, London, United Kingdom W1T 3EY

 

WhatsApp Privacy Policy

• Consent for WhatsApp Messages: We may use your phone number to send you WhatsApp messages for updates, promotions, or service-related communications, subject to your consent. You can opt in by sending ‘OKAY’ to our WhatsApp number ‪+44 161 696 1661‬.‬
• Right to Withdraw Consent: You can withdraw your consent to receive WhatsApp messages at any time by typing ‘STOP’ to out WhatsApp message number. Once your consent is withdrawn, we will stop sending you WhatsApp messages, and your phone number will no longer be processed for this purpose.
• Data Collection and Usage for WhatsApp: The personal data we collect for WhatsApp communication includes your phone number. This information will only be used for the purpose of sending you messages related to the services and offers you have consented to. We will not use your phone number for other purposes without your explicit consent.
• Third-Party Sharing (WhatsApp and Meta): Your personal data, such as your phone number, may be shared with WhatsApp and its parent company Meta Platforms, Inc., to facilitate the delivery of messages. WhatsApp and Meta may collect and process data in accordance with their own privacy policies.
• Data Retention for WhatsApp Communications: We will retain your phone number and any associated data only for as long as necessary to provide WhatsApp services or until you withdraw your consent.

Updated on 25th September 2024